1300 432 265     info@plastfix.com

Dynamic Service


At Plastfix, your business is our business, we use our skills and experience to assist your business needs and partner with you, working towards the goal of maximising plastic part repairs. In doing so, we can reduce the number of new part purchases; saving you time and money. Specialising in working with collision groups, insurance companies, or manufacturers that facilitate multi-site collision repair networks.

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We provide a complete repair solution to our customers, from sending out a technician for a single job to recruiting and managing a fully equipped team of trained Plastfix technicians. Our network and resources will help you to deliver highest quality repair results.

Experience the Benefits 


The Plastfix solution delivers multiple benefits to your business and the wider automotive industry. These are focused on assisting in the delivery of various improvements within your operational flow, increasing the quality of repairs, reducing repair cost, and increasing customer satisfaction.

Quality Solution – Reforming Plastic Parts


The Plastfix method produces the highest quality pre-accident condition of any repaired automotive plastic part using either heating and spike manipulation, or plastic fuse welding, no form of filler is used during the repair process. All repairs are file finished to bare plastic and backed by our 6-year warranty.

Improved Turnaround Times


Having a Plastfix Technician on-site (either permanently, or by pre-booking a call-out) allows repair turnaround times to be significantly reduced. This system eliminates time wasted by outsourcing repair jobs, and in most cases, is certainly faster than ordering new parts.

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The repair process, from assessment to stripping and repairing is completed quickly and efficiently and is then sent on to the paint repair shop within hours.

Cost Saving


The Plastfix solution generates multiple ways for a business to save. The most significant being repair price vs new part price – savings could be in the hundreds or even thousands of dollars by repairing bumpers, headlights, plastic guards, bonnets, and tailgates.


Savings are also seen in reduced labour costs, not having to strip all components of the part, but instead carrying out spot repairs, allowing for costs to be reduced on paint work and permits the blending of certain repairs.


In addition, the cost of general and plastic waste will be reduced. By increasing repairs on plastic parts, the need to order new parts will decrease in turn reducing the volume of cardboard boxes and plastic wrapping that new part packaging generates.

Consumer Safety


It is well known that over time, an original fitted part will mould into shape with the contours of a car. Every bump and scrape that hits the chassis of a vehicle tightens the part into place. Naturally, this means that an old bumper bar will fit better than a brand new one. During a Plastfix repair, most of the additional components such as sensors, cameras, and other accessories will stay fitted, this reduces the overall risk of a component failing due to being re-fitted on an entirely new part.

Environment


One of the biggest winners of the Plastfix solution is the natural environment, currently there are thousands of tonnes of bumper bars, headlights, and other automotive plastic waste being illegally dumped, stored on farmland or placed into landfill.


Adopting the Plastfix solution is proven to reduce the flow of automotive plastic waste by 40%.  As a flow-on effect, general waste will also reduce, due to the reduction of packaging required for new parts. Diverting such waste for landfill will allow for various marketing and PR opportunities as a cradle to grave process is being explored with the invention of a by-product of the plastic auto waste currently in early talks to become an innovation project with Government and University.

Job Creation


A core focus within Plastfix is the need to source and upskill the future generation of plastic repair technicians. As the automotive industry continues to favour repair rather than replacement, and the volume of plastic panel parts spikes upwards, we are working to create employment opportunities. We see Plastfix as a key player in stimulating local economies and benefitting smaller communities.

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In servicing a single national client over the span of nine months, Plastfix generated over 30 new positions; recruiting, training, and placing people in new jobs. We are proud to offer our certified Plastfix repair technicians well paid jobs and career stability. The aim is to increase this 10-fold, by facilitating 300 staff that will manage as many as 5000 jobs per week across Australia, promoting Plastfix as the industry’s only certified automotive plastic repair – reform solution.

Job Tech - Online Order & Technician Management Platform


One of the key features in the Plastfix scope is our commitment to utilise available online, mobile, Ai technology and cloud-based systems.


Our Job Tech online management platform is one of the most advanced tools within the industry, possessing the ability to co-ordinate customer orders while managing the daily activities and training of our technicians via their company mobile phone.


With Job Tech, our technicians access their daily work schedules via their smart mobile device. The platform also provides the ability to communicate directly with the Plastfix control centre. Our customers get to experience live progress on job repairs, and live communication with both our technicians or Head Office.


The platform allows Plastfix to harvest data related to the progress of each technicians as well as customer analytics. This information can then be used to streamline processes and identify any performance or platform issues.


Using the system and images we also perform Quality Control on all post repairs / reforming. The technician is required to take images of the interior and exterior of the part reformed and our QC officer is then able to determine if the method used is in line with our process. This is one of the reasons as to why our credit rate is under 1% and why we deliver the best possible quality in the industry.


The transparency of Job Tech gives Plastfix the ability to further advance the training of our technicians, which in turn maximises their productivity whilst minimising down time.


In addition, Job Tech has allowed our training courses to reach participants across multiple time zones simultaneously. Our trainees and technicians can access their ongoing theory training whenever it suits them, on their preferred device, anywhere in the world.

Recruitment – Plastic Repair Technician


Plastfix has developed a recruitment program that looks beyond current struggling industry solutions. We offer new training and perspectives within the collision repair industry, further developing apprentice skills and strengthening the future workforce.


Our Back to Basics Recruitment Program focuses on developing tools to better educate and train new employees, most importantly we outline that Plastfix offers more than just a job. Training with Plastfix is a lifetime opportunity and can develop into a career in one of the automotive plastic repair industry’s fastest growing fields.


Through smart marketing, fresh branding, informative websites, and active social media accounts, Plastfix has created a fresh new career opportunity previously unavailable to the industry. As such we have attracted high volumes of applicants from various working backgrounds.

After months of research and interviews, hands-on assessments and trials, we have developed criteria on our ideal candidate. We now actively recruit candidates with previous hands-on skills such as fabrication, car detailing, car hobbyists, mechanics, and others with similar backgrounds or work experience.


As our solution evolves and new products and technologies become available via our innovation streams and partners, our focus will be to upskill our technicians in these new technologies such as 3D printing and augmented reality to enable them to have the knowledge and skills to cater for an evolving company and industry.

Industry Focused


Plastfix is one of the industry’s most active contributors, with members of our senior team regularly attending conferences, events, and online forums.


Our professional digital network spreads across the globe and stretches into a variety of industries and our connections help us gather vital information that we are able to collate and analyse. Our focus is directed at developing the best possible solution for the plastic repair needs of our customers.


Keeping abreast of market developments is a key factor in creating a workable blueprint to service our diverse global customer base. With expansion planned for the automotive, commercial, and consumer global markets, we want to ensure that the unique facets of each country’s needs are addressed by the Plastfix solution.


No matter the challenges we have come across, Plastfix has always managed to develop viable solutions that suit our model and meet our customer needs. As we continue to work alongside both the industry and key stakeholders, Plastfix is placing itself in position as the leading authority on automotive plastic repairs. We aim to help the industry be better prepared for the ever-changing use of light weight composites and plastic in vehicle manufacturing.

Training – World Leader


Plastfix has developed the world’s most advanced automotive plastic repair training program, hosting over 170 in-house training repair videos making it one of the industry’s most valuable IPs. The training videos are accessible only to Plastfix technicians and are allocated by the Training and Process Manager who also has the ability to manage and measure any activity such as view time through the Job Tech system. The platform has entry points for all levels of industry experience, from trainee introduction courses, to on-going training for certified technicians.


Our proven training formula has allowed Plastfix to build the industry’s largest team of certified technicians in Australia. This has facilitated the on-site placement of over 30 trainees and certified technicians within a six-month period.


Practical training elements are the core of the Plastfix training program. This hands-on approach is backed by ongoing theory modules delivered through our internally developed online management system.


Excellent training has been the catalyst to success for the Plastfix business model. Our emphasis on delivering quality training through smarter methods, has allowed our staff and technicians to become better skilled, and deliver higher quality services to our customers.


From new candidate support, to graduated course levels completed by our trainees, to the advanced life-time support delivered to our certified technicians, Plastfix has set a new standard in being able to deliver, manage, and develop the right training for our team and customers.


We encourage your team to explore our training options. Training Modules include:

·         What is Repairable? How to determine if a component requires replacing or repairing.

·         Troubleshooting the Repair Process

·         Understanding the Plastfix solution and staff support


We know that real life is not always textbook, as such we offer live stream support for technicians to access assistance on challenging repair processes. Smart devices allow us to guide technicians in real time, aiding them to make the best decisions for your repair.